Privacy Policy

Who is responsible for your information

This website is run by OakBox POS (“we”, “us”). We are responsible for the information you share with us through this website or by email.

Information you choose to share

If you send us an enquiry, it can include your name, business name, email address, type of business, an optional phone number and your message. Please share only what is relevant, and never send passwords, card numbers or other payment details.

How the enquiry form works

The enquiry form does not send your details to us and does not save them. When you select “Prepare my email”, it checks the fields and writes an email on your own device. You can then open that email in your email app, or copy its text. We only receive your enquiry if you send that email to support@oakboxpos.com yourself.

Your email provider handles the email under its own privacy terms. This website does not store what you type between visits, although your browser may offer its own autofill or form-recovery features.

How we use enquiry information

We use the information you send to reply to you, discuss your business’s needs, provide support you ask for and keep a record of our correspondence. We do not add you to marketing lists because you sent an enquiry, and we do not sell your contact details.

Website visits

This website has no advertising trackers or analytics cookies, and it does not use browser storage to track visitors. The services that host and deliver the website may process technical information, such as your IP address, the page requested, your browser type and the time of the request, to deliver the site, keep it secure and fix errors.

Sharing with others

Our email and website hosting providers process information only as needed to provide their services. We may also disclose information where the law requires it or where it is necessary to prevent misuse.

How long we keep information

We keep enquiry emails only as long as reasonably needed to deal with your request, continue a conversation you started, support an ongoing business relationship or meet record-keeping obligations that apply to us.

Your choices

You can email us directly instead of using the form, and you can leave out optional details. To ask what information we hold about you, or to ask us to correct or delete it, use the contact below. Some information may need to be kept where the law requires it.

Grievance and privacy contact

For questions or complaints about this policy or about how we handle your information, contact us at support@oakboxpos.com.

Changes to this policy

We will update this policy if the website or the way we handle enquiries changes. The date at the top shows the latest version. Our Terms of Use and Refund & Cancellation Policy apply alongside it.